Employee Engagement Case Studies UK

+25

eNPS points

+5.7%

engagement

Why they love it

What we love most about eeda™ is its simplicity and effectiveness. The regular check-ins feel natural and non-intrusive, while providing us with actionable insights. It's transformed how we approach employee engagement, making it an ongoing conversation rather than an annual event.

Kirsty Jordan, Head of People

The challenge

Before eeda™ we conducted an annual survey to collate feedback and measure employee engagement. Whilst that provided great insights, to really show our people we wanted to listen and make positive changes, we needed to understand how they were feeling on a more regular basis so we could make regular improvements.

The result

With eeda™, we now have real-time insights into how our team is feeling. The platform enables us to make data-driven decisions quickly and respond to concerns before they escalate. We've seen a significant improvement in our ability to address issues proactively and create a more positive work environment.

+3%

engagement

Why they love it

I love the anonymity promise, and we can see you keep your end, so people feel safe to share their data. It has given people an opportunity to voice anonymously, and we get a more rounded view than the few key voices you hear in open forums. It reaches the people who are more introverted, or who don't feel comfortable in those open environments. Using the tool gets feedback to the right people, theme and department, and it allows the right process to be followed.

Debi Harry, HR Director

The difference

It has saved us time on the assumptions about disengagement, and the suggestion boxes we've implemented show people that we are listening. Having everything in one place helps us make decisions easier, and the reports are so helpful for us to take the insight forwards and report back.

What the reports show

eeda™ has enabled us to capture the key themes that are happening. It's highlighted what we thought were some of those disengagement issues that we'd made assumptions on. The reports give us insight into where the disengagement in the business is, and give employees a voice. We have a platform now and it's a step in the right direction.

How we use it

Following the insights, we have sessions with all of the functions and share the feedback as a collective. We focus on two areas: eNPS with all the teams, and one more theme driven by their own data. We collect the trends across the group, but the functional one belongs to the department, and we create actions off the back of that.

Another voice

What I love about eeda™ is how easy it is to use. Some of our employees say they're not exactly tech savvy, but the questions arrive by email or text and are easy to score, so it's open to all of our employees regardless of demographic. I love the rewards too. I've used the vouchers and there's so much opportunity to use them against different stores. The combination of engagement and rewards is what I love.

Binnette Grant, HR Consultant

Customer love.

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